FAQs
WHAT IS YOUR RETURN POLICY?
We hope you love your Lusso Babies products! But if for any reason you are unhappy with your purchase, we do accept returns with the following conditions:
- Returns must be made within 14 days of receiving your item.
- Any shipping costs paid are nonrefundable.
- All items must be unworn with original tags attached and folded in the original pouch.
HOW LONG DOES IT TAKE TO BE REFUNDED?
After it is received by then Returns Department, please allow from 5 to 14 business days for your refund to be applied back to your account.
If you have not received your refund please check your tracking information and allow 5-14 days after receipt from our department to be refunded.
I HAVE RECEIVED A DAMAGED/DEFECTIVE ITEM?
On the rare occurrence that you do receive a damaged or defective item, please contact us at contactmpl@gmail.com. In your message body, please provide us with your:
- Order number
- Brief description of the problem
- Photos of the Issue
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
When approved, any returned products with all packaging and original tags intact, will be given a full refund excluding any shipping costs.
Outside the United States, customs duties, sales taxes and shipping are non-refundable. However, you may be able to recover these by contacting your local customs office in your country directly.
SHIPPING
WHICH COUNTRIES DOES LUSSO BABIES SHIP TO?
Lusso Babies ships to almost all countries internationally; you will have the option at checkout to choose your preferred method of global shipping. Please note that all Customs Duties and Import Taxes are the responsibility of the Customer. You may be required to pay these fees prior to delivery of your order.
MY ITEM IS BEING RETURNED TO SENDER?
If your item was not deliverable, and for some reason is being returned to us, please contact us at info@lussobabies.com so we can arrange to have the item reshipped to you. Please note that for International orders there may be a reshipping charge.
PRICES AND SALES
CAN I RETURN A SALE ITEM?
Yes - you may return a sale item for a refund or exchange for different size of same style and color only.
DO PRICES CHANGE FOR INTERNATIONAL ORDERS?
Prices for international orders are based on the current exchange rate and may fluctuate minimally over time.
CHANGES TO MY ORDER
CAN I MAKE CHANGES TO MY ORDER?
Once orders are placed, they cannot be changed. They may be canceled unless processing has started at which time items must be received and exchanged.
ACCOUNT QUESTIONS
IS MY INFORMATION KEPT PRIVATE
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. You can read more on our Max Performance Labs Terms of Use policies on this website.
HOW DO I UNSUBSCRIBE FROM YOUR EMAILS?
At the bottom of our emails you may press the unsubscribe button to remove yourself
OTHER COMMON QUESTIONS
CAN YOU TELL ME WHEN AN ITEM IS BACK IN STOCK?
Occasionally we can update our customers with approximate dates of replenishment on the website. Otherwise you can let us know that you wish to be notified when you click "EMAIL ME WHEN BACK IN STOCK" on the product page of the item.
DO YOU HAVE ANY PHYSICAL LOCATIONS?
At the current time we only offer direct purchases from our website however to stay up to date on any possible pop-up locations you can do so by signing up to our newsletter.