We hope you love your Lusso Babies products! But if for any reason you are unhappy with your purchase, we do accept returns with the following conditions:
- Returns must be made within 14 days of receiving your item.
- Any shipping costs paid are nonrefundable.
- All items must be unworn with original tags attached and folded in the original pouch.
After it is received by then Returns Department, please allow from 5 to 14 business days for your refund to be applied back to your account.
If you have not received your refund please check your tracking information and allow 5-14 days after receipt from our department to be refunded.
On the rare occurrence that you do receive a damaged or defective item, please contact us at firstname.lastname@example.org. In your message body, please provide us with your:
- Order number
- Brief description of the problem
- Photos of the Issue
When approved, any returned products with all packaging and original tags intact, will be given a full refund excluding any shipping costs.
Outside the United States, customs duties, sales taxes and shipping are non-refundable. However, you may be able to recover these by contacting your local customs office in your country directly.
Lusso Babies ships to almost all countries internationally; you will have the option at checkout to choose your preferred method of global shipping. Please note that all Customs Duties and Import Taxes are the responsibility of the Customer. You may be required to pay these fees prior to delivery of your order.
If your item was not deliverable, and for some reason is being returned to us, please contact us at email@example.com so we can arrange to have the item reshipped to you. Please note that for International orders there may be a reshipping charge.
PRICES AND SALES
Yes - you may return a sale item for a refund or exchange for different size of same style and color only.
Prices for international orders are based on the current exchange rate and may fluctuate minimally over time.
CHANGES TO MY ORDER
Once orders are placed, they cannot be changed. They may be canceled unless processing has started at which time items must be received and exchanged.
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OTHER COMMON QUESTIONS
Occasionally we can update our customers with approximate dates of replenishment on the website. Otherwise you can let us know that you wish to be notified when you click "EMAIL ME WHEN BACK IN STOCK" on the product page of the item.
At the current time we only offer direct purchases from our website however to stay up to date on any possible pop-up locations you can do so by signing up to our newsletter.